Frequently Asked Questions

Frequently Asked Questions
 

1 Why am I receiving a message telling me my YMCA is ineligible for a grant opportunity?
  You may be receiving the ineligibility message for one of the following reasons: a) You have already opened an application without meaning to. Please check under your To Do list on your Home Page for a live link to this grant. If there is one, simply click on the link to continue your application. b) Someone else at your YMCA has opened an application. c) Your YMCA is not on the pre-approved list of YMCAs eligible to apply. d) Your YMCA previously received this grant and did not submit a grantee report in a timely and accurate manner.

2 Why am I getting a blank page when I try and generate a PDF?
  If you are getting a blank page when you try and generate your PDF, please open up your Adobe Acrobat Reader program FIRST, miminize that page, and THEN click "here" to generate the PDF.

3 Why is it taking so long to generate my PDF?
  When many users are on Easygrants at the same time, it is possible that generating a PDF may take more than a few minutes. If this is the case, please be patient and DO NOT try to generate the PDF again and again as this simply slows the process further and may prevent your PDF from being generated.

4 Why did all my work disappear when I hit "Save?"
  Generally, this happens when you have made a data entry error such as entering in a letter, space, or comma in a field that only takes numbers. In any case, as there is no way to retrieve the date once it has disappeared, our recommendation is that you type your entire application in some type of word processing document and then copy and paste your work into the Easygrants application.

5 What do I do when I get a Server Error?
  Please copy the entire text of the server error and paste it into an e-mail to corporate_grants@ymca.net. Our IT department will then look at the error and get back to you as needed.

6 I'm not the person at my YMCA who originally completed the application, but need access to either the original application or to the progress/final report. What do I need to do?
  The first thing you need to do is register yourself and your YMCA as a first-time user. Once this is done, please send an e-mail to corporate_grants@ymca.net indicating the grant opportunity, your YMCA name, your YMCA association/branch #, the name of the original applicant, as well as your name so the task can be transferred over to you.

7 Are applications being accepted at an association or at a branch level?
  Unless otherwise states, applications are accepted at a branch or independent YMCA level. This means that every eligible YMCA with a 4-digit association/branch number is eligible to apply.

8 What do I do if I can't remember my login information/password?
  If you have forgotten your login information and/or password, click on the "Forgot your Password" link, enter in your e-mail address when prompted for your login/user information and the Easygrants system will send your password to that e-mail address.

9 I've finished my application but it still says incomplete on my Home Page. What do I need to do?
  You will know you have submitted your application correctly once you and your CEO/executive director receive a confirmation e-mail from the Easygrants system. If you think you have completed your application and have generated the PDF but your application is still reading "incomplete" please go back and hit "submission" which can be found on the black lefthand navigation bar of your application. This is the final step of the application process and will trigger the sending of the confirmation e-mail.

10 I've been locked out of the system. What do I need to do?
  There is a new system feature that locks a user out once she/he has attempted to log in incorrectly 15 times. If this is the case, please contact 800.872.9622 and someone will assist you by unlocking your Easygrants profile.

11 I am the grants manager for a YMCA association. What is the best way to submit multiple applications for branches in an association?
  There are two options for submitting applications for multiple branches that are part of one association. 1) Go to your Home Page, scroll down to the YMCA Affiliations section and affiliate yourself with all your YMCA branches, and then submit separate applications for each YMCA. 2) If you want the applications submitted by branch staff, give everyone the same password. That way, when all the applications are completed, you can log in as each of your users, make sure that all is in order and be the one to hit "submit" for all applications.

12 I am reviewing grant applications but don't know where to begin. Where do I access my assigned applications?
  After logging into the system, you will need to click on the link for your assigned grant opportunity under your "To Do" list. Once you are on the page that reads "Review Stage, Assigned Applications, click on the link for the first applicant, and follow the review instructions accordingly.

13 I am a reviewer and have finished all of my assigned applications but my completion status indicates "incomplete". What do I do?
  You will know you have submitted your review assignments correctly once you receive a confirmation e-mail from the Easygrants system. If you think you have completed your review assignments but your review is still reading "incomplete" please go back and hit "submission" which can be found on the black lefthand navigation bar checklist. This is the final step of the review process and will trigger the sending of the confirmation e-mail.

14 I am a reviewer but have never been on the Easygrants system before. How do I log into Easygrants?
  If you have never been on the Easysgrants system before log on using your current email address and password "ymca 101."

15 I am a reviewer as well as a current Easygrants user. How do I log into Easygrants?
  Log in to the system using your e-mail address as your login and the password you have previously entered into the system.

16 I'm reviewing an application and all of my work disappeared when I hit "Save." What do I need to do?
  Generally, this happens when you have made a data entry error such as entering in a letter, space, or comma in a field that only takes numbers. In any case, as there is no way to retrieve the date once it has disappeared, our recommendation is that you type your entire review in some type of word processing document and then copy and paste your work into the Easygrants system. This will ensure that your work is backed up and not lost in case of user or system errors.

17 I am a reviewer and hit the "Submit" button before finishing all of my assigned reviews. As a result, I am unable to access my remaining assigned applcations. What do I do?
  Please contact Financial Development at 800-872-9622 to assist you. We will be able to re-open your assignments so that you will be able to complete the review process.

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